Contact our support - Eugensystems.com

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Any issue with one of our games? Have you read our F.A.Q? Have you tried asking your question in our forums?

If it didn’t work, don’t hesitate to contact us!
In order to help you the best way we can, we need you to provide some important information:

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Your e-mail address:*

Concerned game:*

Your DXdiag.txt file:*

Acceptable file types: ini, txt, png, jpg, rpl3, dmp.
Maximum file size: 4mb.

In order to generate your DxDiag file, press the "Windows" + "R" keys, then type "dxdiag". Click on "Save all the information" button, and save the "DxDiag.txt" file.

Your Option.ini file:

Your Option.ini file is located on C:\Users\YourUserName\Saved Games\EugenSystems\NameOfTheGame

Describe your problem in details:*

Your Eugen Systems account e-mail address:

Your Steam nickname:

Additional screenshot:

You can take an in-game screenshot by pressing the "Print Screen" key. The screenshots are located in C:\Users\YourUserName\Saved Games\EugenSystems\NameOfTheGame

Additional replay:

Replays (.rpl3 files) can be found in the Steam_directory\userdata\SteamID\572410\remote directory.

Crash dump:

Crash dump files (.dmp) are generated when the game crashes and can be found on C:\UsersUSERNAME\AppData\Local\Temp

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